Reclaim Healthcare WNC Summary of HCA/Mission Hospital Patient Rights
Mission Hospital must inform you of your rights prior to providing you health care services. Mission Hospital has a lengthy Patients Rights and Responsibilities document on its website that we highly recommend you review before being hospitalized. Listed below, however, are what we believe to be the most important of those rights.
Patients have a right:
To receive ethical, high-quality, safe and professional care without discrimination.
To be informed of a patient's health status in terms that the patient can reasonably be expected to understand, and to participate in the development and the implementation of the patient's plan of care and treatment.
To be informed about any continuing health care requirements after the patient's discharge from the hospital. The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge.
To appropriate assessment and management of pain.
To choose a person to be the patient's healthcare representative and/or decision maker.
To receive, as soon as possible, the free services of a translator and/or interpreter.
To safe, secure and sanitary accommodation and a nourishing, well balanced and varied diet.
To a prompt and reasonable response to questions and requests for service.
To request a discharge planning evaluation.
To obtain copies of your medical records upon leaving the hospital.
To file a complaint with the Department of Health or other quality improvement, accreditation or other certifying bodies if he /she has a concern about patient abuse, neglect, about misappropriation of a patient's property in the facility or other unresolved complaint, patient safety or quality concern.
To examine and receive an explanation of the patient's healthcare facility's bill regardless of source of payment, and may receive upon request, information relating to the availability of known financial resources (For help with financial assistance, see https://www.missionhealth.org/patient-resources/patient-financial-resources/financial-assistance).
To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
Patient Complaints and Grievances
To report patient complaints and grievances, please contact any of the following:
Acentra Health Quality Improvement Organization (QIO) (for Medicare recipients)
Phone: (888) 317-0751
Centers for Medicare and Medicaid Services (CMS)
1-800-985-3059
NC Dept. of Health and Human Services, Division of Health Service Regulation (DHSR)
2701 Mail Service CenterRaleigh, NC 27699-2701(919) 855-3750
NC DHSR instructions to file a complaint
The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard, Oakbrook Terrace, IL 80181
Reclaim Healthcare WNC (we send reports to CMS, NCDHHS, and the Joint Commission)
If you need access to services or to report a concern regarding discrimination in access to services, please contact this Mission Hospital resource:
Access Compliance Coordinator, Phone: (828) 213-1210